As they say, "a crisis is a terrible thing to waste." It turns out, according to William D. Eggers and John O'Leary at Management Insights, that you shouldn't wait for a crisis to implement change.
Change management should be a consistent, constant feature of government. READ MORE.
Management Insights is published here on Governing.com in collaboration with the Ash Center for Democratic Governance and Innovation at the Harvard Kennedy School. The column is moderated by Stephen Goldsmith, a Professor of Government at Harvard Kennedy School (on leave), and deputy mayor of operations for the City of New York.
William D. Eggers is the director of public-sector research at Deloitte and the author or co-author of numerous books on government reform. His next book, "Revolution: How Business, Government, and Social Enterprises are Teaming up to Solve Society's Toughest Problems," will be published in August 2013.
E-mail: weggers@deloitte.com
John O'Leary is a former GOVERNING contributor. He is co-author of "If We Can Put a Man on the Moon: Getting Big Things Done in Government."
E-mail: johnoleary1962@hotmail.com
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