Lean Six Sigma: Fad or Miracle Drug?
The process-improvement program has had success in Indiana and Louisiana.
Our colleague at Management Insights wonders, is Lean Six Sigma a new management "miracle drug?" Like most new management innovations, Lean Six Sigma began in the private sector. Can its lessons carry over to government? READ MORE.
Management Insights is published here on Governing.com in collaboration with the Ash Center for Democratic Governance and Innovation at the Harvard Kennedy School. The column is moderated by Stephen Goldsmith, a Professor of Government at Harvard Kennedy School (on leave), and deputy mayor of operations for the City of New York.