Babak Armajani is a GOVERNING contributor. He is the chair for the Public Strategies Group, where he and his partners focus on transforming bureaucracies into customer-focused enterprises.E-mail: email@example.com
Henry Ford, perhaps more than any other person, is responsible for introducing the bureaucratic system to modern organizations, writes our colleague Babak Armajani at Management Insights.
To change silo behavior, one must go back to the management systems responsible for inducing that behavior. Armajani offers some concrete suggestions for changing those management practices, and breaking up bureaucracies. READ MORE.
Management Insights is published here on Governing.com in collaboration with the Ash Center for Democratic Governance and Innovation at the Harvard Kennedy School. The column is moderated by Stephen Goldsmith, a Professor of Government at Harvard Kennedy School (on leave), and deputy mayor of operations for the City of New York.