Babak Armajani is a GOVERNING contributor. He is the chair for the Public Strategies Group, where he and his partners focus on transforming bureaucracies into customer-focused enterprises.E-mail: firstname.lastname@example.org
Management guru Robert Kaplan used to ask his Harvard Business School students a variation on this question: Are your administrative systems aligned with your strategy?
Management Insights is published here on Governing.com in collaboration with the Ash Center for Democratic Governance and Innovation at the Harvard Kennedy School. The column is moderated by Stephen Goldsmith, a Professor of Government at Harvard Kennedy School (on leave), and deputy mayor of operations for the City of New York.