The Future of IT in the Public Sector

In this 5-minute video, Professor Jerry Mechling of Harvard's Kennedy School of Government looks at the future of technical innovation. He argues that what we've...
by | April 15, 2010

In this 5-minute video, Professor Jerry Mechling of Harvard's Kennedy School of Government looks at the future of technical innovation. He argues that what we've seen before--automation, 24 x 7 availability, and streamlined operations--are just the tip of the iceberg. Going forward, we'll see more fundamentally transformative shifts, and he uses the example of New York's 311 system to illustrate his point.

Discuss

More from Better, Faster, Cheaper