Stephen Goldsmith is a professor of government at the Harvard Kennedy School. He was formerly the two-term mayor of Indianapolis and deputy mayor for operations for New York City.
E-mail: stephen_goldsmith@harvard.eduTwitter: @governing
Putting Citizens First
The notion of organizing government services around customer needs has been around for a long time--but mostly in the form of a hoped for goal rather than an accomplished reality. Too often, the bureaucratic structure seems to take precedence over the needs of those being helped.
An excellent article by John Kamensky and Jonathon Breul highlight some best practices where integrated service delivery is actually gaining traction.
Twitter: @governing
Latest From Better, Faster, Cheaper
- How Louisville, Ky., Is Using a 'Stat' Program to Transform the Culture of Government
- The Growing Movement to Get Better Teachers into the Classroom
- Can Phoenix Find a Way Out of its Pension Mess?
- How Going 'Lean' Fattened the Washington State Lottery's Payoff
- How New Orleans is Rebuilding Its Ruined School System from the Ground up
Categories
Twitter
Facebook
LinkedIn
YouTube
Flickr
RSS
© 2011 e.Republic, Inc. All Rights reserved. |