Putting Citizens First
The notion of organizing government services around customer needs has been around for a long time--but mostly in the form of a hoped for goal...
The notion of organizing government services around customer needs has been around for a long time--but mostly in the form of a hoped for goal rather than an accomplished reality. Too often, the bureaucratic structure seems to take precedence over the needs of those being helped.
An excellent article by John Kamensky and Jonathon Breul highlight some best practices where integrated service delivery is actually gaining traction.
Join the Discussion
After you comment, click Post. You can enter an anonymous Display Name or connect to a social profile.
States React to Obama Immigration Order41 minutes ago
States Use Data to Target Identity Thieves31 minutes ago
How Judicial Elections Got so Partisan31 minutes ago
The Week in Public Finance: Indecision on Illinois, Bad Typos and New Jersey Pensions3 hours ago
Are Muni Bonds Being Replaced by Direct Loans?2 days ago
Unrest Continues in Ferguson2 days ago