John O'Leary is a former GOVERNING contributor. He is co-author of "If We Can Put a Man on the Moon: Getting Big Things Done in Government."E-mail: email@example.com
If the data is buried in a computer, it doesn't do much good. Only when data is "mined" can actionable information emerge.
In their article, John Kamensky and Jonathan Breul share how one city of 600,000 residents learned that serving just 20 citizen cost one city department about $9 million a year. They also tell managers how to make the most of data buried inside of their computers.