Executing on a Good Idea

The use of 311 systems by municipalities to intelligently respond to citizen inquiries is no longer cutting edge, but neither is its use universal. A column...
by | January 24, 2010

The use of 311 systems by municipalities to intelligently respond to citizen inquiries is no longer cutting edge, but neither is its use universal. A column by John Kamensky and Jonathan Bruel looks at lessons learned in applying this approach so that more cities can benefit from this technology.

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