Stephen Goldsmith is a professor of government at the Harvard Kennedy School. He was formerly the two-term mayor of Indianapolis and deputy mayor for operations for New York City.
E-mail: stephen_goldsmith@harvard.eduTwitter: @governing
Executing on a Good Idea
The use of 311 systems by municipalities to intelligently respond to citizen inquiries is no longer cutting edge, but neither is its use universal. A column by John Kamensky and Jonathan Bruel looks at lessons learned in applying this approach so that more cities can benefit from this technology.
Twitter: @governing
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