311 Systems Just Scratching the Surface
Municipal "311" systems have transformed the way cities hear about problems like broken street lights and car crunching potholes. But a column by Zach Tumin of...
Municipal "311" systems have transformed the way cities hear about problems like broken street lights and car crunching potholes. But a column by Zach Tumin of Harvard's Kennedy School, says 311 is just scratching the surface.
Very soon cities are going to start tapping into their 311 databases to learn things that their callers haven't told them, and callers aren't going to be calling, but tweeting--among other stuff.
Have a read and share your thoughts with a comment.
Join the Discussion
After you comment, click Post. You can enter an anonymous Display Name or connect to a social profile.
Elephant Sedative Emerges as New Drug in Overdose Epidemic1 day ago
Boston Police's HR Problem: Rejecting Too Many Minority Applicants1 day ago
Baltimore Cops Cleared in Freddie Gray Case: Where Are They Now?1 day ago
Amid FBI Probe and Bankruptcy Threat, Florida City Manager Resigns1 day ago
In Latest Lawsuit, Texas Aims to Get Guns Into City Hall1 day ago
Porn Emails Not Allowed to Factor Into Pennsylvania AG's Trial1 day ago