311 Systems Just Scratching the Surface
Municipal "311" systems have transformed the way cities hear about problems like broken street lights and car crunching potholes. But a column by Zach Tumin of...
Municipal "311" systems have transformed the way cities hear about problems like broken street lights and car crunching potholes. But a column by Zach Tumin of Harvard's Kennedy School, says 311 is just scratching the surface.
Very soon cities are going to start tapping into their 311 databases to learn things that their callers haven't told them, and callers aren't going to be calling, but tweeting--among other stuff.
Have a read and share your thoughts with a comment.
Join the Discussion
After you comment, click Post. You can enter an anonymous Display Name or connect to a social profile.
Spotty State Laws Prompt U.S. Rules on Health-Care Translators2 hours ago
Days Into Early Voting, Court Removes 1 of 2 Medical Marijuana Measures From Arkansas Ballot57 minutes ago
Vermont Gets Final Green Light to Create Nation's Most Expansive All-Payer Health System42 minutes ago
Hundreds Arrested After Police Force Dakota Pipeline Protesters Back to Their Camp32 minutes ago
California Rules About Violence Against Health Workers Could Become a National Model27 minutes ago
In Latest Debate, New Hampshire Hopefuls for Governor Fight Over Their Resumes2 minutes ago