311 Systems Just Scratching the Surface
Municipal "311" systems have transformed the way cities hear about problems like broken street lights and car crunching potholes. But a column by Zach Tumin of...
Municipal "311" systems have transformed the way cities hear about problems like broken street lights and car crunching potholes. But a column by Zach Tumin of Harvard's Kennedy School, says 311 is just scratching the surface.
Very soon cities are going to start tapping into their 311 databases to learn things that their callers haven't told them, and callers aren't going to be calling, but tweeting--among other stuff.
Have a read and share your thoughts with a comment.
Join the Discussion
After you comment, click Post. You can enter an anonymous Display Name or connect to a social profile.
How States' Recent Job Growth Compares1 day ago
Making Government Interaction Fun1 day ago
The Week in Public Finance: Expensive Retirees, State Spending Redux and Following the Rules1 day ago
Twin Cities Archdiocese May File for Bankruptcy1 day ago
South Carolina Issues Marriage Licenses to Same-Sex Couples1 day ago
How San Francisco Civil Disobedience Led to Obama Immigration Action1 day ago