311 Systems Just Scratching the Surface
Municipal "311" systems have transformed the way cities hear about problems like broken street lights and car crunching potholes. But a column by Zach Tumin of...
Municipal "311" systems have transformed the way cities hear about problems like broken street lights and car crunching potholes. But a column by Zach Tumin of Harvard's Kennedy School, says 311 is just scratching the surface.
Very soon cities are going to start tapping into their 311 databases to learn things that their callers haven't told them, and callers aren't going to be calling, but tweeting--among other stuff.
Have a read and share your thoughts with a comment.
We invite you to discuss and comment on this article using social media.
Tennessee's Execution Method Upheld by State's Supreme Court49 minutes ago
Texas AG's Fraud Trial Delayed, Moved to New County19 minutes ago
Seattle, Labeled an Immigrant Sanctuary, Sues Trump10 minutes ago
Judge: As Long as Court Battle Continues, So Will Block on Trump's Travel Ban40 minutes ago
Gov. Christie's Loyalty to Trump Finally Gets Him a Job in the Administration1 hour ago
NCAA Threat Pushes North Carolina Lawmakers to Strike a Deal on Bathrooms1 hour ago