311 Systems Just Scratching the Surface
Municipal "311" systems have transformed the way cities hear about problems like broken street lights and car crunching potholes. But a column by Zach Tumin of...
Municipal "311" systems have transformed the way cities hear about problems like broken street lights and car crunching potholes. But a column by Zach Tumin of Harvard's Kennedy School, says 311 is just scratching the surface.
Very soon cities are going to start tapping into their 311 databases to learn things that their callers haven't told them, and callers aren't going to be calling, but tweeting--among other stuff.
Have a read and share your thoughts with a comment.
We invite you to discuss and comment on this article using social media.
Amid Shutdown Talk, States and Cities Seek Clues to the Future2 hours ago
Arkansas Carries Out First Double Executions in U.S. Since 20007 hours ago
Before Wells Fargo Board Elections, Major Public Pension Funds Retract Their Support7 hours ago
Opioid Treatment Hampered by States' Nursing Laws7 hours ago
Ann Coulter's Backers at Berkeley File Lawsuit for Rescheduling Her Speech7 hours ago
In New Book, Kasich Attributes Trump's Election to America's Spiritual Decline8 hours ago