Recent articles by William D. Eggers from governing.com http://www.governing.com/authors/rss/rss/?a=87483892 William D. Eggers is the director of public-sector research at Deloitte and the author or co-author of numerous books on government reform. The Case for Lightweight Government http://www.governing.com/columns/mgmt-insights/col-lightwaight-solutions-government-problems-lower-cost-better-results.html Getting better results needn't always mean massive spending and heavy infrastructure. There are innovative ways to get the same results at a fraction of the cost, or even at no cost. The Real Story of the State and Local Workforce http://www.governing.com/columns/mgmt-insights/col-state-local-government-workforce-hiring-layoffs-attrition-salaries.html Layoffs make a lot of news, but over the long haul, governments have controlled their headcounts mostly through attrition. And salaries have more than kept up with the private sector's. Getting Mobile Right: Six Steps to Success in Government http://www.governing.com/columns/mgmt-insights/col-mobile-technology-six-steps-success-implementation-government.html Mobile technology can be a powerful tool for both productivity and citizen engagement, but there are implementation pitfalls to avoid. A Mobile Boost for Human Services http://www.governing.com/blogs/bfc/col-mobile-technology-human-services-caseworkers.html Smartphones and laptops not only can boost caseworkers' efficiency but also can enable them to spend more time where they are most needed: in the field. Mobile Technology, Co-Creation and the Empowered Citizen http://www.governing.com/columns/mgmt-insights/col-co-creation-mobile-technology-government-service-delivery.html Mobile devices are powerful platforms for engaging citizens as partners in transforming the public sector. Governments need to move faster to take advantage of this opportunity. 'Where' Matters: Shaping Public Services for the Mobile Citizen http://www.governing.com/columns/mgmt-insights/col-location-based-services-smartphones-government.html Advertisers aren't the only ones that can benefit from mobile devices' location-based services. The technology gives government an opportunity to deliver public services in remarkable new ways. Five Ways Crowdsourcing Can Transform the Public Sphere http://www.governing.com/columns/mgmt-insights/col-government-crowdsourcing-five-models.html It’s a powerful concept, but governments need to use the right tool for the job at hand. Intentionally Unreasonable Government http://www.governing.com/columns/mgmt-insights/col-government-transformation-disruptive-hypothesis.html Transforming the way government works means no longer clinging to bygone processes. One way to break out of the mold is with a “disruptive hypothesis.” The Public Sector, Disrupted http://www.governing.com/columns/mgmt-insights/col-government-disruptive-innovation.html Government needs the kind of innovation that allows us to really get more for less. Microtasking: the Next Frontier in Government Work? http://www.governing.com/columns/mgmt-insights/microtasking-crowdsourcing-technology-online-solve-government-problems.html It’s a way for governments to unleash the talents and energies of hundreds or thousands of people to solve problems and get big jobs done. What Geeks Can Teach Government http://www.governing.com/columns/mgmt-insights/technology-development-lessons-government-programs.html Technology development works very differently from the way government programs are launched, managed — and ended. There are lessons for government in the way the gadgets we use are created. Creating Cross-Boundary Teams http://www.governing.com/blogs/bfc/creating-cross-boundary-teams.html Instead of a single government entity trying to solve a problem, cross-boundary collaboration allows a whole group of players to tackle tough policy challenges. The Power of Cross-Boundary Collaboration http://www.governing.com/columns/mgmt-insights/power-cross-boundary-collaboration.html It helps government officials create public value by connecting, innovating and executing. A Results-First Approach to Cost Reduction http://www.governing.com/columns/mgmt-insights/results-first-approach-cost-reduction.html When states and cities respond to record budget shortfalls with across-the-board cuts, some vital public services unnecessarily end up on the chopping block. How to Save Education http://www.governing.com/blogs/bfc/how-save-education.html Cost-savings ideas that don't come at the expense of a good education.