Recent articles by Ken Miller from governing.com http://www.governing.com/authors/rss/rss/?a=87483617 Ken Miller is a GOVERNING contributor, blogging for GOVERNING Public Great. Learn About Lean and Other Management Fads from Texts http://www.governing.com/blogs/public-great/gov-lean-management-fads-texting-convo.html A text message conversation about how once management fads fade, the best concepts remain. A Mold Epidemic in Government http://www.governing.com/blogs/public-great/Mold-Epidemic-in-Government.html Moldy thinking about public employees can lead to a host of problems. Steve Jobs' Legacy for Government http://www.governing.com/blogs/public-great/Steve-Jobs-Legacy-for-Government.html What the public sector can learn from the life of the Apple founder. What Do We Mean By 'Customer Service,' Anyway? http://www.governing.com/blogs/public-great/What-Do-We-Mean-By-Customer-Service-Anyway.html For the public sector to get 'service' right, we first have to know the definition. It's Time For Reader Requests http://www.governing.com/blogs/public-great/Its-Time-For-Reader-Requests.html Let's start a dialogue about change in the public sector. The Second Body http://www.governing.com/blogs/public-great/The-Second-Body.html Another school-cheating scandal -- this time in Atlanta -- could be a signal of a nationwide issue. The Dark Side of Awards and Accountability http://www.governing.com/topics/mgmt/the-dark-side-of-awards-and-accountability.html Contributor Ken Miller draws from his latest book to explain how management-by-fear accountability systems rarely work and produce devastating side effects. Band of Brothers http://www.governing.com/blogs/public-great/Band-of-Brothers.html Management-by-Fear, Part 2: True Accountability Management by Fear: Part 1 http://www.governing.com/blogs/public-great/Management-by-Fear-Part-1.html First in a 3-part exposé on the harmful effects of the miracle drug called Accountability Servant Leadership: The 8 Things Every New Department Director Needs to Know http://www.governing.com/blogs/public-great/Servant-Leadership-The-8-Things-Every-New-Department-Director-Needs-to-Know.html A checklist for your first 90 days. Free the Hostages http://www.governing.com/blogs/public-great/Free-the-Hostages.html Sure, governments are monopolies. But they don't have to act like it. Change the Lens http://www.governing.com/blogs/public-great/Change-the-Lens.html An open letter to President-elect Obama (and all other new government leaders) on the best ways to improve government. The Crazy Cycle http://www.governing.com/blogs/public-great/The-Crazy-Cycle.html The crushing effects of backlog, and how the Golden Arches can help you avoid them. A Mug Full of Change http://www.governing.com/blogs/public-great/A-Mug-Full-of.html Employees don't need another new mug with a catchy slogan. They need context. Competing Interests http://www.governing.com/blogs/public-great/Competing-Interests.html Toothpaste and taxes can teach us a lot about simplifying government for citizens.