Jonathan D. Breul is executive director of the IBM Center for the Business of Government and a partner with IBM Global Business Services. He is a fellow of the National Academy of Public Administration.
To address community-level priorities, the state has begun putting its agencies together with key public and private stakeholders. The approach has already produced some victories.
New collaborative initiatives are tapping a growing willingness for Washington and the states to work together to find innovative ways to deliver services.
The best way for government managers to engage the public via technology is to use the tools themselves. Officials must be seen as both engaged and engaging.
Governments hold enormous amounts of personal, sensitive information from health records to rap sheets, from income taxes paid to welfare benefits received.
GOVERNING in the states and localities provides intelligence and analysis on management, policy and politics to help guide and inspire innovative leaders across state and local government.