John M. Kamensky is a senior fellow with the IBM Center for The Business of Government. He is also an associate partner with IBM Global Business Services and a fellow of the National Academy. He can be reached at john.kamensky@us.ibm.com.
New collaborative initiatives are tapping a growing willingness for Washington and the states to work together to find innovative ways to deliver services.
The best way for government managers to engage the public via technology is to use the tools themselves. Officials must be seen as both engaged and engaging.
Governments hold enormous amounts of personal, sensitive information from health records to rap sheets, from income taxes paid to welfare benefits received.
Governments need to apply the science of analytics to the vast amount of data they collect.
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