Four years ago, nine miners accidentally tunneled into a flooded mine in Pennsylvania that wasn't on any map. It took three days to rescue them, and the accident at Quecreek Mine was a wake-up call to the state's Bureau of Deep Mine Safety. The mining community it serves obviously needed a comprehensive, digital map that would chart the thousands of mines, active and closed, in the state.
Half the people in Tennessee's motor vehicle offices don't need to be there. They could be getting their services online. Tennessee learned this by getting research assistance from its native logistics expert: Federal Express.