New York City has created the country's first municipal program that uses volunteer tech experts, including Facebook employees, to improve its emergency response.
Customer feedback on social media has become invaluable to private businesses in recent years. Now, cities like Washington, D.C., are turning to it to grade their agencies.
Voters in three states approved marriage for same-sex couples for the first time in history. In a fourth state, a measure to ban gay marriage was defeated.
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