Babak Armajani

Babak Armajani

E-mail: babak@psg.us

Twitter: @governing

Babak Armajani is a Management Insights contributor. He is the chair for the Public Strategies Group, where he and his partners focus on transforming bureaucracies into customer-focused enterprises. Armajani previously served as Deputy Commissioner of Minnesota's Department of Revenue, where he led the department through deep and dramatic changes. While serving as the deputy commissioner in the Department of Administration, he helped develop two innovations that were recognized by the Harvard/Ford Foundation Innovations in Government Awards. Armajani has taught graduate management courses at the University of Minnesota, Indiana University and Metropolitan State University and co-wrote "Breaking Through Bureaucracy" with Michael Barzelay, a book that argues for a new approach to funding and managing internal services like data processing, printing, building maintenance, and internal consulting and analysis.


Recent Articles


  • The Politics of Outcomes
  • Accountability-based government requires a culture shift for elected officials. It’s a change they’re not always ready to make.
  • 3 Comments


  • Skunk Works Produce Change
  • Tasked with outcomes sought, a small group of the most creative thinkers can bring about rapid innovation.




  • Poking Holes in Silos
  • Tearing down bureaucracies altogether might be overly ambitious, but poking a few holes may get at the very resources agencies need to succeed.

  • Breaking Up Bureaucracies
  • The silo may have performed a vital function one century ago, but it's an antiquated concept.






  • A Better Way to Regulate
  • Government regulates a lot. Whether checking up on the cleanliness of a restaurant, making sure people don't speed, or ensuring building codes are followed, government...


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